Frequently Asked Questions

FLAIRY® is a business focussing on 'quality over quantity' and our Loyalty Scheme Memberships are designed to reward long-term engagement and deepen client relationships through exclusive mutual value-add benefits and meaningful advantages.

Interested Clients should contact us to register their interest via phone, email or the FLAIRY® Loyalty Membership form to book a personalised discussion with our Executive Team and learn about our offerings and T&Cs in full detail.

FLAIRY® operates a Boutique style, bespoke service delivery model, meaning every service activation is uniquely tailored to client’s objectives, service scope and operational requirements. 

While our General Terms of Engagement provide a foundational framework, each project requires the tailored Service Agreement to: 

• Define specific deliverables and timelines 

• Outline commercial terms and payment milestones 

• Reflect the unique nature of the service engagement 

• Ensure mutual contractual clarity for both parties. This approach guarantees precision, transparency and alignment with FLAIRY®’s commitment to excellence.

FLAIRY® competitive benchmark for pre-event timeline approaches are duly considered to ensure flawless execution and to uphold FLAIRY®’s premium service standards and are variable depending on each activation scale & complexity. 

However, as a reference for our standard pre-event operational set up we expect a basic lead time of *21 calendar days (excluding weekends) from the date of formal instruction to the scheduled event date.

Shorter lead times are considered on a case-by-case basis, subject to availability and operational feasibility. 

*Referential timeframe only

This standard timeframe allows for: 

• Strategic planning and concept refinement 

• Vendor coordination and resources mobilisation 

• Quality assurance and assessed operational mitigation protocols across all deliverables 

• Seamless integration of bespoke client requirements

Please contact our Personalised Customer Service team via hello@flairy.co.uk to discuss urgent requests or accelerated activations.

FLAIRY®’s modular branded services architecture is designed to serve diverse client markets, their needs & goals. Each branded activation addresses differentiated market segments delivering aligned bespoke service experiences that integrate with specific psychographic profiles, lifestyle aspirations, and client strategic objectives.

The complimentary enquiry consultation is designed to ensure strategic alignment before any formal engagement takes place. 

It offers clients the opportunity to: 

• Discuss initial ideas, objectives, and expectations 

• Understand FLAIRY® bespoke operational approach, service options & scope 

• Receive early-stage guidance on operational feasibility and direction 

• Establish rapport and clarity before committing clients to a paid engagement

This session is offered free of charge and carries no obligation allowing both parties to assess compatibility for engagement and value-add potential before proceeding.

While FLAIRY® maintains internal profit margin benchmarks to ensure sustainable business operating continuity and growth, our fee structures remain variable by design to reflect the bespoke nature of each engagement and the required integrated resources allocation.

Variability arises due to: 

• Scope and complexity of the activation including scale, location & venue type

• Level of customisation and resource intensity 

• Timeline sensitivity and exclusivity requirements 

• Preliminary Integration assessment of third-party specialists & premium supplies requirements

This adaptive model ensures fairness, transparency, and strategic alignment with client objectives while preserving the integrity of FLAIRY® premium service standards.

The holding fee metrics are based on current industry benchmarks and practice in the competitive hospitality markets. 

The Pre-Instruction holding fee secures FLAIRY®’s immediate commitment of integrated essential resources allocation such as preliminary assessments (including in-situ), detailed planning and associated costs, supply-chain pre-mobilisation engagement, administrative and operational management strategic scoping and oversight to ensure proposal is tailored to client requirements and aligned with FLAIRY®’s service delivery standards.

Is the holding fee refundable?

The fee is non-refundable as it reflects the value of time-sensitive expertise, integrated resources mobilisation, strategic groundwork undertaken prior to proposal delivery. However, once FLAIRY® is formally instructed to deliver the agreed services a promotional discount to this fee is offset against final invoice. 

Special Discounts & exceptions apply to FLAIRY® Loyalty Scheme members.

Does the fee vary depending on project type or location?

Yes. The Pre-instruction holding fee is calibrated based on project complexity, location, and the level of integrated services input required. This ensures fairness, transparency, and operational efficiency across all engagements.

Suitable insurance activation is a statutory requirement.

Due to our business compliance requirements, operating environment and bespoke services nature, FLAIRY® arranges tailored Insurance policies for contracted activations.

The symbolic standard premium cost is calculated according to event size and operational complexity and is presented transparently as a distinct line-item in client proposal and final invoice. 

This approach ensures client protection and business compliance rigour, precise and efficient proportional insurance coverage for each service contract at a competitive and reduced cost for our clients.

Put simply, NO.

This insurance model is separate from FLAIRY®’s core business Insurance policies whose costs are directly absorbed by FLAIRY® Hospitality & Events Management. 

FLAIRY® does not retain any commission or mark-up on the 'Per-Activation Insurance' Premium as it is provided to clients at the exact cost charged by our carefully selected specialist underwriters.

FLAIRY® Unitary Management Fee is our all-encompassing consolidated Management Fee structured as a pre-set commission based charge added to the final client service instruction applicable cost which represents our business core revenue source. 

There are no hidden costs, commissions or undeclared profit in FLAIRY® billing model. 

Our pre-set Indicative margin percentages embedded within our Service packages serve as directional benchmarks, reflecting prevailing industry norms, current market conditions and the strategic integrity of FLAIRY® value proposition.

FLAIRY® operates a structured and transparent payment processes designed to reflect the bespoke nature of each engagement and as reflected on the service agreement.

Payments processing:

Payments are processed via market established and approved banking platforms and clients receive clear records of this process at every stage. 

We take data protection and online safety very seriously and will ensure that all due mitigated compliance within our responsibility is observed. However, we cannot be responsible for any potential breaches or related issues outside the scope of our direct control. 

In the interest of our clients we do suggest that payments be made via BACS. This option is available at clients own discretion.

*Detailed information provided at Pre-instruction enquiry session.

Yes. However, due to the bespoke and resource-intensive nature of our services,  limitations apply.

FLAIRY® operates a bespoke, precision-led service model. 

As it happens across our industry and affecting all operators, especially for complex or large-scale event activations or complex bespoke client requirements, a need may arise for in-depth specialist chartered supply services input during proposal development stage. 

If a case arises where this is required, FLAIRY® will immediately consult with clients before proceeding.

Our Clients and key stakeholders at large are 'AT THE HEART OF EVERYTHING WE DO' and we want to be absolutely transparent in what we can and cannot offer from a business standpoint whilst being truthful to our founding principles and strategic dynamics that work both ways whilst creating integrated, objective and value-add results in all our engagements.